Refund policy

Returns & Refunds

Due to the personalized nature of memorial jewelry and keepsakes, completed custom orders cannot be returned or refunded because of personal preference, minor handmade variations or changes of mind.

If your order arrives damaged or there is an issue related to workmanship, please contact me within 7 days of delivery so I can review the situation and work toward a reasonable solution.

Order Cancellations

Because each order is custom-made, materials are often ordered and production planning begins shortly after purchase.

If you need to cancel your order, please contact me within 24 hours of placing it. Cancellation requests made after this period may not be approved.

Refunds and cancellations after 24 hours are considered on a case-by-case basis at my sole discretion.

Please also see Jewelry Disclaimer information located here